Privacy Policy

1. About the Bluclock Platform

Bluclock is an on-demand staffing marketplace that connects clients (such as event organizers, property managers, venues, executives, and private individuals) with vetted current and former sworn U.S. law enforcement officers ("LEOs" or "Agents") for lawful security details, executive protection, venue security, traffic control, and related assignments. The platform handles posting, matching, scheduling, geofenced check-in/check-out, incident reporting, payment processing, and dispute resolution.

2. Categories of Information We Collect

1. Account & Identity Data. Name, date of birth, email, phone number, mailing address, profile photo, government-issued ID images, and password credentials.
2. LEO Verification Data (Agents only). Current or former agency name, badge or officer ID number, sworn status, dates of service, separation reason (where required by state law), POST/peace-officer certification numbers, state security/firearms license numbers (e.g., CA BSIS Guard Card & Firearms Permit, TX DPS PSB Level II/III/IV, FL Class D/G, NY 8/16/47-hour registrations, IL PERC/FOID/Firearm Control Card), training certificates, qualification dates, uploaded credential images, and references.
3. Background & Screening Data. Results of identity verification, criminal history searches, sex-offender registry checks, motor-vehicle records, federal exclusion lists, and ongoing monitoring conducted by Bluclock or accredited third-party consumer reporting agencies ("CRAs") under the federal Fair Credit Reporting Act (FCRA) with your written authorization.
4. Client & Booking Data. Company name, billing contacts, sites and addresses, assignment details, instructions, and special requirements.
5. Payment Data. Bank account / payout details (Agents), card and ACH information (Clients), tax identifiers (W-9/W-8), and 1099 reporting data. Card numbers are tokenized and processed by our PCI-compliant payments partner; Bluclock does not store full card numbers.
6. Operational & Location Data. GPS coordinates at check-in/check-out, geofenced site arrival events, incident reports, body-cam metadata when uploaded, timestamps, and message history between Agents, Clients, and support.
7. Device & Usage Data. IP address, browser, OS, device identifiers, pages viewed, referring URL, and cookies / similar technologies for authentication, fraud prevention, and analytics.
8. Communications. Emails, SMS, in-app messages, and recordings of support calls where permitted by law (with notice).

3. How We Verify Current and Former Law Enforcement Officers

Bluclock's value to clients depends on the integrity of our vetting. Our Agent verification process is multi-layered and recurring:

1. Identity proofing. Government-ID capture with liveness/selfie match using a third-party identity verification provider.
2. Sworn-status verification. For current officers, we request a letter or written confirmation from the employing agency's HR or training division, or verify against publicly available rosters/POST databases where authorized. For former officers, we verify dates of service and separation status (honorable / general / other-than-honorable) directly with the prior agency or via a verified POST/state-commission record.
3. POST & commission lookups. Where available, we query state Peace Officer Standards and Training (POST), commission, or licensing databases to confirm certification status, decertification history, and any revocations.
4. State security licensing. Independent of LEO status, Agents must hold any licenses required by the state where they work (see the credentials listed in §2.B). Bluclock records license numbers, expirations, and re-qualification dates and warns Agents and admins before lapses.
5. Criminal & civil background checks. FCRA-compliant national and county criminal searches, federal exclusion lists (OFAC, OIG-LEIE), sex-offender registry, and motor-vehicle record where the assignment involves driving. Run prior to activation and re-run periodically (no less than annually) and after any reported incident.
6. Use-of-force & misconduct screening. We screen against publicly available decertification indexes (e.g., NDI / state equivalents) and review any self-disclosed prior internal-affairs or use-of-force findings.
7. Reference & supervisor checks. At least one supervisor or commanding-officer reference for current/recent service.
8. Ongoing monitoring. Continuous criminal monitoring, license-expiration alerts, and client-rating triggers can place an Agent into "review hold" status pending re-verification.

You authorize Bluclock and its CRAs to obtain and verify this information for as long as your Agent account is active and for any period reasonably necessary to investigate post-engagement incidents. You may withdraw consent at any time, but doing so will deactivate your Agent account.

4. How We Use Information

• Operate, maintain, and improve the Services and match Agents with Client jobs.
• Verify identity, sworn status, licensing, and ongoing eligibility of Agents.
• Process payments, payouts, refunds, taxes, and 1099 reporting.
• Enable geofenced check-in/check-out, real-time tracking, and incident reporting.
• Communicate about jobs, schedules, disputes, safety, and product updates.
• Detect, investigate, and prevent fraud, abuse, and policy violations.
• Comply with legal obligations, court orders, and lawful law-enforcement requests.
• Conduct analytics, research, and develop new features.

5. Legal Bases (where applicable)

Where data-protection law requires a legal basis, we rely on: performance of a contract with you; your consent (e.g., background checks); compliance with legal obligations (e.g., tax, AML); and our legitimate interests in operating a safe, trustworthy marketplace.

6. How We Share Information

• Between Clients and Agents as necessary to complete a booking (Agent name, photo, sworn status, ratings, license type; Client site, contact, and instructions).
• Service providers under contract: identity verification, background-check CRAs, payment processors, cloud hosting, SMS/email delivery, analytics, and customer support tooling.
• Legal & safety. To comply with subpoenas, court orders, and other lawful requests; to protect the rights, property, or safety of Bluclock, users, or the public; or to cooperate with law-enforcement investigations.
• Corporate transactions. In connection with a merger, financing, acquisition, or sale of assets, subject to confidentiality.
• With your consent for any other purpose disclosed at collection.

We do not sell personal information for monetary consideration.

7. Retention

We retain account, booking, payment, verification, and incident records for as long as your account is active and thereafter for the longer of (a) seven (7) years for tax, regulatory, FCRA, and dispute-resolution purposes, or (b) any period required by applicable law or pending litigation hold. De-identified analytics may be retained indefinitely.

8. Security

We use administrative, technical, and physical safeguards including encryption in transit and at rest, role-based access controls, audit logging, MFA for administrators, and least-privilege access to verification artifacts. No system is perfectly secure; we will notify affected users of a breach as required by law.

9. Your Rights & Choices

• Access, correct, or request deletion of personal information (subject to legal retention).
• Opt out of marketing emails (transactional and safety messages will continue).
• California (CCPA/CPRA), Virginia, Colorado, Connecticut, Texas, and other state-privacy-law residents: rights to know, access, delete, correct, port, and opt out of "sharing" / targeted advertising. We do not engage in cross-context behavioral advertising.
• FCRA rights: receive a copy of any consumer report obtained about you; dispute inaccurate items.
• Submit requests to support@bluclock.com. We will verify your identity before acting on a request.

10. Children

The Services are not directed to anyone under 18, and we do not knowingly collect data from minors.

11. International Users

The Services are operated from the United States. If you access them from outside the U.S., you consent to the transfer and processing of your information in the U.S.

12. Changes to This Policy

We may update this Policy from time to time. Material changes will be posted here with an updated "Effective" date and, where appropriate, notified by email or in-app message.

13. Contact Us

See also our Terms and Conditions.